Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from FreeCam.

30-Day Return Window

You may return most new, unused items within 30 days of delivery for a full refund.

Return Conditions

Items must be in original packaging
Items must be unused and in the same condition as received
Customer is responsible for return shipping costs

Refund Process

Once we receive your return, we will inspect it and notify you of the status. If approved, your refund will be processed within 5-7 business days to your original payment method.

Non-Returnable Items

Gift cards
Downloadable software products
Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.